Customer Service Team Leader/ Senior Customer Service Executive

Bluetownonline Ltd
London, England
£26431 per annum
15 Sep 2017
13 Oct 2017
Daniela Brazza
Contract Type
Full Time

Job Title: Welcome Team Leader

Location: London W8

Salary: 9.1 £26,431

Job Type: Full Time (Included weekend and evening work)

Closing Date: 1st October 2017

Our Client helps everyone explore the story of how monarchs and people have shaped society in some of the greatest palaces ever built. They bring six extraordinary palaces to life, including the Tower of London, Hampton Court Palace, Kensington Palace, Kew Palace, the Banqueting House at Whitehall, and Hillsborough Castle in Northern Ireland.

They are currently recruiting for a dynamic, confident, and friendly Welcome Team Leader to inspire our established and skilled admissions team. Your challenge will be to lead the team in delivering consistent 5 star customer service and providing a warm welcome to Kensington Palace visitors from across the UK and around the world.

The Role:

Leading from the front, your duties will involve managing and developing your admissions team, making sure that five star service and presentation standards are upheld. A key aspect of this role is ensuring that donations, Gift Aid, guidebooks and membership are promoted and commercial targets met. An expert in cash management and ticketing systems, you will be expected to ensure that you and your team follow correct cash handling procedures and that stock levels are effectively managed.

The Candidate:

People and performance management skills and experience are crucial. Whether roster planning for your permanent team, or arranging seasonal, casual and volunteer support, you will need to be well organised, have excellent planning skills, and be solution oriented.

The successful candidate will be confident, outgoing and have significant supervisory experience. Excellent communication and influencing skills, ideally gained in the leisure, retail, heritage or tourism sectors, are essential in this role. You will also be used to multi-tasking and working under pressure. Working alongside the three other Team Leaders, you will share the responsibility for the smooth running of the front-of-house every day.

To apply for this role please click the APPLY button and further information will be sent to your email.

IMPORTANT: Please read this information carefully.

Candidates with the experience or relevant job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.

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