Customer Service Advisor / Customer Service Executive
Job Title: Customer Service Advisor
Location: Southend on Sea, Essex
Job Type: Permanent, Part Time & Full Time positions available
Start Date: ASAP
Our Client is delighted to have been selected to partner with some of the largest, international brands to provide a superb customer service experience via telephone, email and social media. This is not a sales role, there is no cold calling, and it is all customers' inbound queries, concerns and issues.
They deliver Customer Services for clients such as New Look, Jimmy Choo and UGG Australia to name but a few.
They are also looking for Multilingual staff who speak either FRENCH, GERMAN, ITALIAN OR DUTCH!
You don't speak another language? That's fine, they are looking for enthusiastic individuals to join their growing company who have excellent written and spoken English.
Who is our Client?
The Company represents a portfolio of clients who have chosen them as their partner in outsourcing their customer service functions. They have some prestigious brands on board covering a wide variety of sectors such as retail, food, luxury labels, pharmaceutical, car insurance, music and software.
Our Client is an omnichannel contact centre where they specialize in all forms of contact, such as: social media, telephone calls, emails, webforms, postal queries, webchat and mobile applications.
Why work for the Company?
As a Customer Service Advisor you will have the full support of your manager and your team members and you will be given full training. They have a bright, vibrant and modern office which have some excellent views of the seafront. They are close to main train lines and bus routes with a public car park next to their office. They are right next to the heart of the town centre so there are many shops around. They also offer all their employees a wide range of benefits as they like to look after their staff.
What will you do?
You will be the first point of contact for all customer queries therefore as a brand ambassador for the client so it is vital that at every step of the process you ensure customer service is provided at a high standard and ensure that all customers can communicate with ease by acting quickly and consistently. You will be the voice of this esteemed brand and make sure that the customer is at the heart of every conversation.
What shifts are available?
This role will have various shift patterns available as the service will be available 24/7. This means they have both full and part time positions available in various shift patterns.
What do you need?
- Have the right to work legally in the UK
- A minimum of GCSE English grade C or equivalent (exceptional circumstances considered). You must have superb written and spoken English
- A desire and genuine passion for delivering excellent customer service ensuring an empathic approach
- The ability to take ownership and responsibility for the customer journey
- Have a real enthusiasm about joining the family and developing your career with them
- Be punctual and reliable
- Computer literate
- Excellent communication skills
- Experience of working in a customer facing environment
What the Company offers?
They have a bright, vibrant and modern office which have some excellent views of the seafront. They are close to main train lines and bus routes with a public car park next to their office. They are right next to the heart of the town centre so there are many shops around. They also offer all their employees a wide range of benefits as they like to look after their staff.
Please click the APPLY button to submit your CV & Cover Letter.
Candidates with the experience or relevant job titles of; Customer Service Advisor, Customer Service Representative, Customer Support, Customer Service Executive, Customer Service Advisor, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer may also be considered for this role.
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